Terms & Conditions

1. About these terms

These Terms & Conditions apply to the website www.truepointprecision.ca and purchases and services provided by True Point Precision ("we", "us", or "our"). Effective date: October 4, 2026. By using this website, you agree to the website-use provisions of these terms. When placing an order, you will be provided with the applicable transaction terms for acceptance. If you act for an organization, you must have authority to bind it.

A written quotation, order confirmation, rental agreement, software licence, or service agreement may include additional terms. A separately agreed written agreement takes priority over these general terms to the extent of a conflict. Nothing in these terms excludes rights or remedies that applicable law does not allow us to exclude.

2. Products and services

We sell, rent, service, and support 3D scanning equipment, related hardware, software, accessories, and materials. We also provide reality capture, Scan-to-BIM, digital twin, and related modelling services. Website descriptions are general information. Confirm the equipment, compatibility, specifications, deliverables, and scope you need in your quotation or agreement before ordering. Third-party software and cloud services may have their own licence terms and privacy policies.

3. Website use and accounts

Use this website lawfully. Do not attempt unauthorized access, interfere with its operation, upload malicious code, submit fraudulent information, or infringe another person's rights. If an account is available, provide accurate information and protect your credentials. Notify us promptly of suspected unauthorized access. You must be at least 18 and legally able to enter the applicable agreement to place an order or create an account. We may restrict website or account access for misuse, security concerns, or a breach of these terms. Existing contractual obligations and non-waivable rights remain applicable.

4. Quotations, orders, and pricing

Unless a written quotation states otherwise, prices are in Canadian dollars and exclude applicable taxes and any separately stated delivery, insurance, brokerage, or import charges. Quotations are subject to their stated validity period and availability. We confirm acceptance of an order in writing. If a listing or quotation contains an error, we will explain the correction before proceeding.

If supplier availability, pricing, or policies change before fulfilment, we will contact you with the available options. We will not impose a changed price on an accepted order without your agreement. If we cancel an unfulfilled order, we will refund amounts paid for the cancelled portion. Statutory cancellation rights remain available.

5. Payments and subscriptions

We accept bank transfer or EFT, approved purchase orders, and payment methods made available through Stripe on the applicable invoice or checkout page. Hardware purchases require payment in full before delivery unless we agree otherwise in writing. Extended payment terms require approval; any credit assessment and its information requirements will be disclosed beforehand. Service deposits, milestones, rental charges, and other payment schedules are set out in the applicable agreement.

Where a subscription renews automatically, the applicable offer or agreement will state the renewal term, charges, cancellation process, and notice deadline before you subscribe. Send cancellation requests for subscriptions managed by us to info@truepointprecision.ca. Subscriptions managed by a manufacturer or other provider must be cancelled through that provider's process. A general reference to automatic renewal does not replace those disclosures or your applicable legal rights.

6. Shipping and delivery

Delivery estimates are confirmed at ordering and depend on inventory, supplier lead times, destination, and carrier service. Backorders may take longer. Estimates are not guarantees unless expressly agreed in writing. We will communicate material delays when known. Shipping, insurance, duties, brokerage, and handling are payable by the buyer unless stated otherwise. Responsibility for shipment and delivery arrangements will be stated in the order confirmation, subject to applicable law.

Depending on stock and destination, delivery may be as soon as the next business day, commonly within 5–7 business days, or longer for backordered items. The applicable estimate is confirmed when ordering.

7. Returns and refunds

Our voluntary return policy allows eligible items to be returned when a return is initiated within 30 calendar days of receipt. Items must be unused, undamaged, unmodified, and include all original accessories, manuals, cables, and packaging. Items must be repacked in their original packaging. Associated software activation codes must remain unactivated.

Software, digital downloads, subscriptions, training, and service work are excluded from this voluntary return policy. This exclusion does not remove remedies for defects, failure to supply, or other rights provided by law or the applicable agreement.

All returns require a Return Merchandise Authorization (RMA). Request one at info@truepointprecision.ca before shipping. RMA numbers are valid for 30 days from issuance; the item must be received within that period unless we agree otherwise. Return shipping costs and transit risk are the customer's responsibility for voluntary returns. Use tracked, insured shipping.

Returns without an RMA will be refused or may be subject to additional handling fees disclosed before a return is accepted. A 15% restocking fee may apply to eligible voluntary returns; we will confirm the applicable fee when authorizing the return. We inspect returned items against these conditions. Approved refunds are issued to the original payment method within 5–7 business days after approval; your financial institution may take additional time to post the refund. If a voluntary return is rejected, we will explain why and arrange return of the item at your expense. We do not offer direct exchanges; place a new order for the replacement item.

8. Damaged or defective products and warranties

Please notify us within 7 days of receipt if an item arrives damaged or defective, with the order details and photographs where practical, so we can investigate promptly. This reporting request does not shorten any statutory right or applicable warranty period. We will explain the available repair, replacement, refund, or manufacturer-support process.

Manufacturer warranties, where offered, are governed by their stated terms. We do not offer an additional manufacturer-style warranty unless agreed in writing. Any applicable statutory warranties and obligations remain in effect. A manufacturer's process does not remove obligations we have under applicable law.

9. Rentals

Rentals require a separate written agreement covering the rental period, fees, deposits, condition, permitted use, return arrangements, late returns, loss or damage, insurance, and cancellation. Do not assume that the voluntary purchase-return policy applies to rental equipment. The rental agreement must be reviewed and accepted before the rental proceeds.

10. Reality capture, project files, and deliverables

A written scope of work should identify site access, capture requirements, deliverable formats, accuracy or tolerance requirements, timelines, acceptance criteria, fees, and any hosting or retention period. You are responsible for arranging lawful site access and permissions for materials you provide or ask us to capture. We remain responsible for our own legal obligations.

Scanning and modelling outputs reflect the agreed methods and site conditions at the time of capture. They may contain occlusions, incomplete areas, or other limitations identified for the project. Where outputs will inform construction, surveying, engineering, or safety decisions, agree on the required verification and professional review in advance.

You retain your rights in materials you provide. Rights in project deliverables, permitted uses, and any transfer of ownership will be set out in the project agreement. We use customer materials to perform the agreed services and administer the project. Public portfolio use or other uses beyond the agreed project require separate permission. Confidentiality, data handling, and deletion requirements should be agreed before sensitive files are transferred.

Client scan files, including raw captures and copies of project deliverables held by us, are stored locally rather than in cloud storage. Our standard retention period is 30 calendar days after final delivery. We then delete those files from our local project storage, unless a different period has been agreed in writing or retention is required by law. Customers should download and securely back up their deliverables during that period. This project-file schedule does not apply to invoices, agreements, payment records, or other business records retained for legal and administrative purposes.

11. Intellectual property and third-party links

Website materials belong to True Point Precision or their respective licensors and are protected by applicable intellectual property laws. You may view the website for your own information and use normal website functions. Other reproduction, distribution, or commercial reuse requires permission from the relevant rights holder, except as permitted by law. Third-party links are provided for convenience. Their operators control their content and services.

12. Privacy

Our Privacy Policy explains how we handle personal information in connection with the website and our business. Read it at www.truepointprecision.ca/privacy-policy. Agreeing to these terms does not, by itself, provide consent to optional marketing, advertising tracking, or unrelated uses of personal information.

13. Website information and liability

We aim to keep website information accurate but it may contain errors or become outdated. We do not guarantee uninterrupted or error-free website availability. Confirm material product and project requirements with us before relying on website information.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website use, such as lost profits or business interruption. Any limitation applicable to a product purchase, rental, or service project must be stated in the applicable written agreement. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

14. Disputes and applicable law

Please contact info@truepointprecision.ca first so we can try to resolve a concern. Subject to mandatory laws and jurisdiction rights that apply to you, these terms are governed by Ontario law and the federal laws of Canada applicable there, and disputes may be brought before the courts of Ontario. Mediation or arbitration may be used if the parties separately agree after a dispute arises. These terms do not require you to waive a statutory right to bring a court proceeding.

15. Changes and contact

We may update these terms by posting a revised version with its effective date. Updates apply prospectively and do not retroactively change accepted orders or agreements without agreement. Material changes will be communicated where required.

True Point Precision
Email: info@truepointprecision.ca
Website: www.truepointprecision.ca